Anytime Fitness

Michael was great! Really friendly and attentive to my concerns when signing up.

The customer service at Anytime Fitness Pioneer Mall is excellent. The staff are consistently friendly, attentive, and approachable. They greet members warmly, offer help without being pushy, and make sure new joiners feel comfortable from day one. Questions about membership, equipment, or workouts are answered clearly and patiently. Their responsiveness—whether in person or through messages—is fast and helpful. Overall, the team creates a welcoming atmosphere that makes the gym feel supportive and member-focused.

I recently signed up at Anytime Fitness Pioneer Mall and was attended by William. The whole process was smooth and easy to understand. William was friendly, patient, and took the time to explain the membership options and gym facilities clearly. He also answered all my questions without rushing me. Overall, it was a great sign-up experience and I felt very welcomed.

Firdaus was very good in explaining the gym rules and procedures before registration. He was clear, patient, and informative, which helped me understand everything easily and feel confident about joining. Great service!

Could be better, lack of adjustable benches. Peak hour, people will use the benches from the Rack/Smith machines to do dumbbell workouts which is pretty annoying especially when im looking to use the smith machine. Could really increase the amount of benches in this gym or disallow people to move the benches from the racks. Take AF NTU as an example, adjustable benches on each rack and 5 adjustable benches on the dumbbell section. No one moves the benches around. Also 1 smith machine & 3 power racks???? the power racks are often not filled, should swap one with a smith machine. The mat area is also redundant, even during peak hour it isnt actively used? could be used as a space for more smith/rack. it doesnt require that much space for mat activities.