Advantage Pilates Bukit Timah

This is the second round joining this class. The instructor, Wenying is super attentive and gives us the clear instructions. The studio is cozy and feels like a hidden gem. As the class is limited to a maximum of 8 ppl, it’s a group lesson but still very personalized, which I really like. The lady at the front desk is also very welcoming.

The main studio has a lovely floor to ceiling window, and it makes for a great view during class. The machines in this studio are combination tower and Reformer types (no footbar), as well as chairs, so do take note when choosing to book here. Guthrie House is a very short walk from the MRT, the toilets here are clean and bright. Elaine, the front desk staff is friendly and alerted me to their Black Friday sale without being pushy. Pleasant experience!

Honestly, this felt like a money sucking business. • We came late, but nobody has intention of booking a class and arriving late. Especially not when it was raining and when this was part of my husband’s birthday celebration. • We accidentally turned in early at Guthrie House’s lobby instead of the parking in the next left turn, because we wanted to arrive as soon as we could before we realised it was the wrong carpark, and then spent 10 minutes turning in and reversing out from the back of Cold Storage. • We arrived at the Guthrie House lobby at 4.03pm, reversed the whole narrow way out (from the smoking corner, out into the back of Cold Storage), turned back into the actual carpark, and finally arrived at the pilates studio at 4.12pm, only to be denied entry. That was 2 minutes outside the grace period, and while we understand studios enforce rules, a basic consideration for circumstances like ours i.e the rain, parking issues, and a birthday outing would have been reasonable. We were utterly disappointed that we were not allowed entry despite the fact that we explained all the above, no humaneness. • For a $65 per pax drop in class, we expected at least some flexibility or empathy, especially since we were making every effort to get there on time. • When asked if there was anything else they could do, the receptionist asked if we could do 5pm instead. We rearranged our birthday dinner plans to cater for the 5pm session, only for the receptionist to then call the manager and tell us, “5pm is an intermediate class and even I myself as a experienced pilates person cannot handle.”If that’s the case, then why suggest something you wouldn’t even be able to help me with? And after all that, we only got an “I’m so terribly sorry” — but not even a refund was offered. If they were truly sorry, the least they could’ve done was suggest a refund instead of leaving us to swallow the cost. Terrible experience.

super fun my favourite studio ever! instructors are always attentive to your bodies and making it a great workout! timothy made the workout so so fun! very creative workout that i dont usually do in other studios

The space is very welcoming especially the front desk! Love how clean and bright the whole aesthetic is! The classes are amazing and teachers are great!